We seek and value feedback to help us maintain and improve a high quality level of service. Enabling people to provide feedback, including complaints is an important part of this. Our Student/Customer Complaints Policy and Procedure is available to download.

Making a complaint

It is always best to resolve matters as quickly as possible. In the first instance, discuss the matter with the person or representative from the area directly involved, this might be your lecturer, tutor or Head of Department.

If you are not satisfied with the outcome of your verbal complaint or you do not feel comfortable complaining verbally, you can contact us in one of the following ways:

• Complete our online complaint form below
• By email to complaints@btc.ac.uk
• Pick up a complaint form at the reception of any of our Campuses
• Write a letter to the Principal

Following your complaint

We will investigate your concerns and give you an answer in writing within 20 working days of receipt of your complaint. If you are not happy with the outcome of the complaint you can appeal. Refer to our Complaints Policy and Procedure document for more details.