Course Overview

The ILM Level 3 Diploma in Leadership and Management is ideal for those who are leading or managing staff within their job role or who plan to pursue a career in management. It is also suited to those who are already in a supervisory position, but have had little or no formal training and wish to develop their existing skill set.

This qualification will give you the insight you need to work in a management role in a variety of settings. It aims to build on your leadership capabilities and show you how to manage projects, people and relationships. The innovative design of this qualification means you can fast track your progression to a level which is recognised by employers.

As part of this course you will study12 mandatory units:

Unit 1 – The employer and leadership role

· Understanding leadership

· Lead & motivate team

· Understand the organisation and its context

Unit 2 – Planning, allocating and organising work

· Plan & allocate work

· Understand organising & delegating

Unit 3 – Problem solving and making decisions

· Solving problems & making decisions

Unit 4 – Communication and information systems

· Understand communication process

· Workplace information systems

Unit 5 – Motivation and performance

· Understand how to motivate & improve performance

· Understand performance management

Unit 6 – Career development

· Develop yourself & others

· Diversity

· Manage self

Unit 7 – Induction, training and coaching

·Understand training & coaching

· Induction & coaching

Unit 8 – Understanding discipline, conflict and stress

· Understand discipline in the workplace

· Conflict management

· Understand stress management in the workplace

Unit 9 – Health and safety

· Understand health & safety

Unit 10 – Customer service

· Understand customer service

Unit 11 – Change management

·Understanding innovation & change

Unit 12 – Quality management

·Understand quality management

Assessment Methods

Assessments are due at the end of each unit. Your tutor will assess your work and build up your portfolio of evidence of learning.

A certificate will be awarded on satisfactory submission of evidence of learning for the units studied.