Skills Bootcamp in Business Administration and Customer Service
Area
Adult Learning
Subject
Business, Management & Human Resources
Skills Bootcamps
Campus
Cost
-
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Course Overview
Skills Bootcamps are flexible courses designed to equip adult learners with the relevant industry skills based on employer demand. The courses aim to upskill learners in their current job role, secure a job upon completion or progress to an accelerated apprenticeship. This course is designed for those wishing to develop their existing skills in business administration and customer service. The course will enhance your understanding of business principles on a holistic level and aims to broaden your skills in customer service management.
Units of study/what is involved
- Principles of Business
- Employment Law
- Business Innovation and Growth
- Self-Management in the working environment
- Developing working relationships with colleagues
- Understand how to supervise a team
- Understand how to improve business performance
- Developing business communication
- Understand the customer service environment
- Customer service techniques
- Monitoring and improving customer service
Assessment Methods
Online or face-to-face delivery
Progression Options
On completion and achievement of the Skills Bootcamp, learners will be able to upskill in their current role, apply for relevant jobs, or progress on to an accelerated apprenticeship.
Course Summary
| Course Title | Skills Bootcamp in Business Administration and Customer Service |
|---|---|
| Entry Requirements |
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| Attendance Requirements | You will attend a tutor-led session once a week. |
| Campus | |
| Start Date |
Spotlight
I decided to do Level 2 Business which I thoroughly enjoyed which made me chose to develop my understanding of Business and so then I went on to do Level 3 in Business. I have gained confidence, knowledge and multiple skills throughout the course and It has helped me to understand what I want to do in the future.
Additional Information
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