Course Overview

The duration of the course is 11-13 weeks.

This qualification aims to the develop the learner’s knowledge required to work in a team leading role.

Unit 1 – Principles of team leading

• Section 1- Understand leadership styles in organisations
• Section 2- Understand team dynamics
• Section 3- Understand techniques used to manage the work of teams
• Section 4- Understand the impact of change management within a team
• Section 5- Understand team motivation

Unit 2 – Understand business

• Section 1- Understand organisational structures
• Section 2- Understand the business environment
• Section 3- Understand business reporting within an organisation

Unit 3 – Understand how to deliver customer service and resolve problems

• Section 1- Understand customer service delivery
• Section 2- Understand the relationship between customer service and a brand
• Section 3- Understand the resolution of customer service problems

Unit 4 – Understand how to develop working relationships with colleagues

• Section 1- Understand the principles of effective team working
• Section 2- Understand how to develop working relationships with other teams and departments

Unit 5 – Introduction to coaching

• Section 1- Understand coaching in the workplace
• Section 2- Understand how to coach individuals in the team

Unit 6 – Introduction to mentoring

• Section 1- Understand the purpose and benefits of mentoring
• Section 2- Understand how a mentoring agreement works
• Section 3- Understand the skills and tools required by a mentor

Unit 7 – Understand personal development

• Section 1- Understand the role of a team leader
• Section 2- Understand how to produce a personal development plan

Assessment Methods

Assessments are due at the end of each unit. Your tutor will assess your work and build up your portfolio of evidence of learning. A certificate will be awarded on satisfactory submission of evidence of learning for the units studied.