Course Overview

The aim of this qualification is designed for learners who want to improve their knowledge of the functions of housing associations and ways in which their tenants can be supported. It will support learners within the housing sector to develop their knowledge of how to better support tenants.

Unit 1
Introduction to the social housing sector

Section 1 Understand the housing sector
Section 2 Understand customer service in the context of the housing sector
Section 3 Know how to direct tenants to useful support services and information

Unit 2
Understand the principles of safeguarding an equality and diversity

Section 1 Understand what is meant by the term safeguarding
Section 2 Understand what is meant by equality and diversity

Unit 3
Understand mental and physical ill health

Section 1 Understand how to recognise and report mental ill-health
Section 2 Understand how to recognise and report physical ill-health
Section 3 Understand how to recognise and report possible dementia

Unit 4
Understand reasons for problematic behaviour

Section 1 Understand behaviour that challenges
Section 2 Understand substance misuse
Section 3 Understand antisocial behaviour

Unit 5
Understand issues affecting isolated tenants

Section 1 Understand the issue of loneliness
Section 2 Understand the term ‘mate crime’
Section 3 Understand the term ‘cuckooing’

For more information, please contact the Distance Learning Team on 01823 366612 or email distancelearningteam@btc.ac.uk.

Assessment Methods

Assessments are due at the end of each unit. Your tutor will assess your work and build up your portfolio of evidence of learning. A certificate will be awarded on satisfactory submission of evidence of learning for the units studied.