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The aim of the qualification is to develop a learner’s knowledge and understanding of excellence in customer service for the hospitality sector.
Unit 1
Principles of customer service in the hospitality sector.
Unit 2
Understand effective teamwork in the hospitality sector.
Unit 3
Understand legislation and guidance relevant to the hospitality sector.
Unit 4
Understand professional personal standards in the hospitality sector.
Assessment are due at the end of each unit. Your tutor will assess your work and build up your portfolio of evidence of learning. A certificate will be awareded on satisfactory submission of evidence of learning for the units studied.
Course Title | Understanding Excellence in Customer Service for Hospitality Distance Learning Level 2 |
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Entry Requirements |
For Eligibility |
Attendance Requirements | As a Distance Learning course, there is no need to attend College. |
Campus | |
Start Date |
‘I found the entire experience of studying my Level 2 course really rewarding, that I decided to further my knowledge by completing a Level 3 course. I'm continually learning new skills and it's really helping my professional development in the workplace'
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