Students studying Business at Bridgwater College have recently been given the opportunity to find out more about the careers available in different sectors in the business world from a programme of guest speakers. The most recent speaker was James Linley, Customer Information Manager for Great Western Railway (GWR) in Swindon.

Great Western is one of the major railways linking the west to the rest of the country.  Formally known as First Great Western, GWR is one of the UK's largest and most complex rail networks, carrying 1.5 million passengers every week, on 9,000 services, and calling at 276 stations. Great Western Railway is the only UK Rail Company to operate high speed inter-city, commuter, regional and sleeper services.

James Linley has worked for First Great Western since 2001 in a number of different roles including, Office Manager and Information Controller, before moving into his current position as Customer Information Manager in 2008. James’ main role is to manage relationships of his team, passengers and business partners. Other roles include managing budgets, assessing the impacts of train services and developing the passenger information systems during disruptions.

James spoke passionately about his job role and what it involves. He told the group about the qualities GWR looks for in its employees. The main focus is on customers, ensuring that all staff promote excellent customer service at all times. He highlighted that new employees must demonstrate these qualities.

Abbie Brogden Work Placement Coordinator for Business, Travel and Computing at Bridgwater College said,

“The students really enjoyed James’ presentation, we don’t always have the opportunity to gain inside knowledge from an industry such as rail. James gave the students tips on how they should apply for employment within Great Western as well as tips for interview and how to succeed once in employment. As many of our students are looking at future career opportunities within this industry, it was a great chance for the students to develop a relationship and begin to network.”